Privacy Policy

Information We Collect

We collect information you provide directly to us and information gathered automatically:

• Contact information — such as your name, email address and phone number when you submit our contact form or request support.
• Service details — printer brand, model and a description of the issue you need help with.
• Technical data — IP address, browser type, device information, pages visited and referring URLs, collected automatically via cookies and server logs.

How We Use Your Information

• To provide, operate and improve our printer support services.
• To respond to your inquiries and fulfil support requests.
• To communicate with you about your request, including follow‑ups.
• To detect, prevent and address technical issues, fraud or abuse.
• To comply with legal obligations.

Legal Bases for Processing

Where applicable law (such as the GDPR) requires it, we process personal data on the basis of your consent, the performance of a contract with you, our legitimate interests in operating our business, and compliance with legal obligations.

Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences and understand usage. You can control cookies through your browser settings. For details, see our Cookie Policy.

How We Share Information

We do not sell your personal information. We may share it only with:

• Service providers who help us operate our business (e.g. hosting, email delivery), under confidentiality obligations.
• Legal authorities when required by law or to protect our rights, safety or property.
• Successors in the event of a merger, acquisition or sale of assets.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes and enforce our agreements.

Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal information, to object to processing, and to data portability. You may also withdraw consent at any time. To exercise these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

Children's Privacy

Our services are not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

International Transfers

Your information may be processed in countries other than your own. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page with an updated "Last updated" date. Your continued use of our services constitutes acceptance of the revised policy.